Questions & answers
Straight answers on what we sell, how it's tested, and how ordering works.
What exactly does Axom Labs sell?
Analytical-grade research reference materials — lyophilized compounds supplied for in-vitro laboratory research by qualified professionals. Nothing sold here is a drug, dietary supplement, food, or cosmetic, and nothing is for human or veterinary consumption.
How is quality verified?
Every lot is assayed by an independent third-party laboratory for identity (mass confirmation), purity, and bacterial endotoxin. The laboratory's name appears on the certificate itself, which is bound to the lot number printed on the vial.
How do I check a Certificate of Analysis?
Enter the lot number from your vial in the COA Lookup, or browse every lot in the COA archive. The record stays verifiable after purchase.
Do you make any claims about effects?
No. Product pages state composition and analytical data only. We do not provide dosing, protocols, or any representation of biological effect. Scientific references are listed for compound identification only.
What payment methods are accepted?
Card, plus Bitcoin, Zelle/Chime, and ACH/bank transfer — the latter save 5% at checkout. Final rails confirmed at launch.
How are orders shipped?
See Shipping for processing time, carriers, and packaging. Free FedEx 2-day over $200.
How should materials be stored?
Products ship as lyophilized powder. Store desiccated at −20 °C, away from light. Reconstitute with bacteriostatic water for laboratory handling per your own protocol.
Do you ship internationally?
Shipping regions confirmed at launch.
What is your return policy?
Return terms confirmed at launch. Contact us with any lot or order issue and we'll make it right.